HomeDirectUSA is designed to handle your entire distribution process. We have 92 delivery terminals in the US and Canada, with 300 tractor/trailer units, 4 crossdocks, 2 consolidation centers and over 1,000 local delivery vehicles. HomeDirectUSA uses an exclusive network of service centers whose complete focus is providing successful delivery of large consumer durables.
In addition to our industry-best delivery services, we have a proprietary regular and irregular air-ride LTL system (the "TimeLok" system) that provides interstate transportation and delivery of high-end consumer products from manufacturers' and retailers' distribution facilities to the Company's cross-dock facilities and final mile delivery terminals. Truck departures and arrivals within the TimeLok system operate according to a fixed schedule, enabling HomeDirectUSA to provide timely and consistent delivery services. HomeDirectUSA's high-quality, interstate transportation system offers a competitive advantage, especially for those products requiring air-ride handling. This specialized handling is a key reason why HomeDirectUSA has the industry's lowest claims ratio.
Our integrated information systems include proprietary technologies with operational optimization algorithms. That translates to better route planning, more accurate delivery-time windows and real-time visibility for every shipment. It also means that you have maximum control over the distribution process, from placing orders and tracking shipments to managing inventory control. Whether it be tracking individual shipments, viewing online reports, transferring data electronically or receiving real-time updates, HomeDirectUSA's systems are second to none.
HomeDirectUSA is proud that our quality system is registered to ISO 9001:2000 standards. HomeDirectUSA achieved this quality recognition on September 29th, 1998, when ISO 9001:2000 registration was awarded. Achieving this registration exhibits our commitment to providing the highest quality service in the industry. Audits are performed every six months by our registrar, QMI, to maintain our registration. These audits verify our system's comprehensiveness and show that continuous improvement is occurring. Implementing our procedures according to ISO standards leads to greater operating efficiency, increased productivity and a more efficient workplace. For our customers, this translates into an even higher level of consistency and reliability of service.
HomeDirectUSA also carefully monitors each of our 92 service center's performance on a regular basis and has developed an industry-leading performance measurement system whereby each service center is evaluated according to 14 different operating metrics. These metrics were developed in concert with HomeDirectUSA's key corporate clients during a survey process conducted at the Company's annual Customer Forum (a meeting attended by HomeDirectUSA's 21 largest clients and representatives from all of its service centers). Moreover, all service centers are highly motivated to meet HomeDirectUSA's quality standards. The Company has corrective and preventive action processes in place in line with its ISO registration and has the ability to terminate any service center if the quality standards are not maintained.
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