Value Added Services

At HomeDirect, we pride ourselves on actively developing solutions that add value beyond our primary services. Through the years, our customers have come to appreciate our varied, custom-tailored solutions, including:

Deluxing

This furniture shipping service includes unpacking of the product at our destination delivery terminal, visual inspection, repair services ranging from minor touch up to full repair and a wipe down prior to delivery. Our Deluxing service can greatly diminish your return rates by proactively inspecting your product prior to it reaching the customer's address and at the point of delivery.

Customer Feedback

Are you interested in knowing what your customers think? HomeDirect can survey them within 24 hours of delivery. Not only will you learn about your customers’ experience with our shipping services, but you'll also learn your customers’ satisfaction with your products.

Communications

Are your customers contacting you regarding the status of their orders? HomeDirect will not only guide your customers to our website for status updates through a link, but we will also send them automated e-mail updates at every crucial shipping point. At HomeDirect, it's our goal to make transactions as easy as possible for both you and your customers.

Technology Solutions

Do you need very specific reporting information? Do you need to transit your orders electronically? Are some of your vendors not as sophisticated as others?

At HomeDirect, we can tailor our technology solutions to your needs, providing you with all the information you require as well as solutions that allow you to manage your business in an easier and more efficient manner. Just ask your Customer Service Representative to tell you more.

Complex Assembly Services

HomeDirect’s teams of trained delivery personnel can provide complex assembly services for items such as RTA furniture and fitness equipment, lowering your return rates and providing a quality, affordable service to your customers at the same time.

These are just some of the customizable solutions that HomeDirect has to offer. Speak to one of our knowledgeable Sales Representatives about any of these solutions, or tell them about your own specific needs. We are confident in our ability to develop a program that will meet and exceed your expectations.